Items that are missing accessories such as remote controls, cords and cables.Ink/Toner cartridges that have had their factory sealed packaging opened.Consumable items such as food, drinks and batteries.Some prepaid cards, digital subscriptions or services.Labor, delivery and/or completed Geek Squad® installation services. Your products are good, Apple, but that doesn’t mean they are always perfect. It shouldn’t then come to any surprise that Apple’s retail return policies are not any more customer friendly.ĭespite the fact that the product is their own and they know their own product release dates, Apple will only let you return unopened items within 14 days (30 for iPhone). It wasn’t the first time, and it surely won’t be the last. Apple killed the competition when it offered a superior offering. Lala had a much more customer friendly business model and a fast, friendly-to-use interface. So much so, that Apple bought out competitor and shut them down without even offering a similar service. Apple’s Return PolicyĬommentary: If you’ve used iTunes, you know how prohibitive and closed the platform is. Show these retailers what you think about their return policies by shopping at competitors who are more generous with theirs. But this only leaves the door open for their competitors down the line. In some cases, these retailers have little competition to worry about, which has allowed them to get away with a poor customer focus. How much business do they lose to competitors because of their policies? Only time will tell.
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